What if everyone in your company, from your CEO to front line sales and support staff had a machine, that sends alerts to help rescue customers that are about to leave you? This same machine could also detect which clients will buy more from you. The good news: This machine exists and is called Customer Experience Management (CEM).
This page is just our English "business card". You can find our informative main site here (in German).
With extensive experience in sales and marketing and deep understanding of how to implement and embed Customer Experience Tools into your organisation, we are well placed to ensure you gain the maximum benefit from it.
Jan Schmidt-Wussow, Owner j/s/w Consulting, @ LinkedIn
Our Business Model:
We help you develop, plan and implement strategies for successful customer experience management. On request, we can take on the role of project manager, establish "best practices" and enable your employees to carry out further implementation and analysis. We generally use two proven tools: a) the Net Promoter Score and b) the Customer Effort Score. Our latest "baby" is the Customer Success Module.
Independence, speed in decision-making processes and the commitment to corporate responsibility are "inclusive".
With us you already know before the start what the implementation of your CX project will cost you. Complete transparency. Advice without (negative) surprises.
We know what we're talking about. And we know what we do. Result: Your project runs like clockwork. Trust our many years of CX experience, because experience always pays off.
With us the customer is always right. We take into account your individual situation on site and do what it takes to keep you on track.
For the automation of the CEM surveys (e-mail delivery, data collection, different analysis modules in real-time web-frontend, etc.) it is advisable to have a specialist at your side. For many years we have successfully partnered up with Amsterdam based CustomerGauge for various NPS projects of different shapes and sizes.