What if.. everyone in your company, from your CEO to front line sales and support staff had a machine, that sends alerts to help rescue customers that are about to leave you? This same machine could also detect which clients will buy more from you. The good news: This machine exists and is called Customer Experience Management (CEM).
With extensive experience in sales and marketing and deep understanding of how to implement and embed Customer Experience Tools into your organisation, we are well placed to ensure you gain the maximum benefit from it.
If you have any questions about Net Promoter or Customer Effort Score and how they can benefit your organisation, please don’t hesitate to get in touch with us.
Owner j/s/w Consulting
3 reasons for the implementation of NPS
Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Companyand Fred Reichheld.